Shipping and Returns Update


We want to share with you the actions we are taking to deal with the current health emergency.


SHIPMENT -

Due to the particular circumstances of this period, at this time of health emergency,
we inform you that the shipping and delivery service may be delayed.
As soon as there are any changes in the transport services, we will inform you about them here.


RETURNS -

We inform you that the return service is temporarily suspended.
We extend the return period to 30 days, starting from the reopening of all services.
Please wait for the authorisation from our Customer Service before making the return shipment.


CONTACTS -

Our Customer Service remains at your disposal for any information.
from Mondays to Fridays, 8.30 – 13.00 14.30- 18.00 (GMT +1: Rome / Paris / Berlin time)
by phone at the following number (+39) 0418380041 or by email at: customercare@lotto.it


Thank you for your understanding.