Privacy Policy FiloBlu

FiloBlu S.p.A. (hereinafter "FiloBlu") cares about protecting your personal data and respecting your privacy.

We inform you that all your personal data will be collected and processed to offer you a sales service that is as efficient and responsive to your needs as possible, guaranteeing ever-increasing protection and security for your data.

Our duty and your privacy:

FiloBlu would like to provide you with a series of information that needs to be brought to your attention, not only to comply with the obligations set out by the current legislation on privacy, but also because transparency and fairness towards you are an integral part of our business.


- About us

- Our responsibility

- Your commitment

- When and how we collect your personal data

- The types of data we collect

- Why we collect your data

- Use of the Website and management of services

- Fraud prevention

- Customer support

- What we mean by legal basis

- How we process your data

- Your choices and your rights

- Where your data is stored

- How long we store your data for

- Third parties that may process your data

About us:

For the management of your data relating to the processing of product sales, the Data Controller is FiloBlu (tax code/VAT number 04274870288).

FiloBlu provides its contact details below to give you the opportunity to contact the Data Controller for any kind of information or request:


registered office: Via Caltana n. 116/C, Santa Maria di Sala (VE) 30036 – IT

email address: and

telephone: +39 0415731819

Our responsibility:

We inform you that your data will be lawfully processed according to our decisions regarding the methods and purposes of the processing itself.

Your commitment:

We simply ask that you read this notice carefully in order to be fully informed about how we process your personal data.

When and how we collect your personal data:

As soon as you interact with, we begin collecting data. Collection can take place either through a specific communication from you, or automatically while you use the Website.

Here's how data collection takes place:



Your identification data (name, surname, shipping, billing and email address)


Website navigation


Your telephone number

X (only if provided of your own accord)

Use of



Conclusion of purchase orders



Customer support


X (only the order number)

The types of data we collect:

Contact details

Your first name and surname, shipping and billing address, telephone number, and email address.

Identification data

Your IP address, login information, browser type and version, time zone, types of plug-ins, geolocation information about where you might be, operating system and corresponding versions, etc.

Data relating to the use of

Your navigation path within the website analysis), your views of products and services, page loading and response times, download errors, browsing duration, behaviour and other actions, etc.

And what about sensitive data?

We do not collect any type of sensitive data that may concern you (i.e., personal data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic data, biometric data, or data relating to your health, sex life or sexual orientation).

Why do we collect your data?

We can only process your data for certain reasons, and, in any case, there must always be a legal basis that allows us to do so. Here's why we process your data:

Use of the Website and management of services:

The data is processed to allow the sending through the Website of a purchase order for the products available on the Website, with the consequent conclusion of the corresponding sales contract with FiloBlu, including any administrative and accounting formalities. In this case, the legal basis is the contract and legal obligations.

Fraud prevention

In some cases, in order to finalise your purchase, it may be necessary to carry out some additional checks with a view to preventing fraud and, therefore, you may receive communications, also by email from our dedicated account, in which we will ask you to send us the authorisation code, a copy of your identity document and the credit card used for the purchase, on which we ask you to obscure the eight central digits. The data collected in this way will be retained for 1 (one) year from the time of their collection for evidentiary purposes, to cooperate with the judicial authorities and to deal with any disputes that may arise in this regard. In this case the legal basis is the contract and the legitimate interest of the Controller. We guarantee that the data collected in this way will be processed in full compliance with the regulations in force for the safeguard and protection of personal data and may have to be shared with third parties who process credit or debit card payments and perform anti-fraud checks, banks, judicial authorities.

Customer support

Notifications of changes to our services and customer support via live chat, telephone or email, including the correction of any bugs. In this case, the legal basis is the contract.

What we mean by legal basis:

The contract

The processing of your data is necessary for information prior to the purchase and to execute the corresponding contract.

Legal obligations

The processing of your data is necessary to fulfil the legal obligations set out for administrative and fiscal matters.

How we process your data:

Data processing mainly takes place electronically, with the exception of product shipping activities, which may also be carried out with manual tools.

Your choices and your rights:

Your choices

You can decide not to communicate your data to us

In this case, you can continue browsing our Website, but we will not be able to provide you with any services without your personal data.

You can disable cookies by changing your browser settings

You can block cookies by setting your browser to prevent their storage. You can also delete cookies directly from your browser settings. If you disable cookies, you can continue browsing our Website, but some of our services may not work properly. To find out more, visit the cookie policy.

Your rights

You can exercise your rights at any time by sending an email to the following address:

You have the right to access information concerning you

This entails the right to request further information regarding:

● the categories of data we process;

● the purposes of processing;

● the categories of any recipients to whom the data may be disclosed;

● the data retention period or, failing that, the criteria for determining this period;

● the other rights regarding the use of your data.

We will provide you with the information within one month of your request, unless this affects the rights and freedoms of other parties (for example, the privacy of another person or intellectual property rights), or if there are legal obligations that prevent us from doing so. We will notify you if we are unable to fulfil your request for these reasons.

You have the right to have your data rectified if it is inaccurate or out of date

You have the right to have your personal data deleted (right to be forgotten)

You can request that we delete your personal data in our possession at any time, provided that the retention of your personal data is no longer necessary for the purposes of the processing and that there is no legal obligation or other binding legitimate reason.

In any case, correspondence relating to the exercising of your rights will be stored for evidence purposes for a maximum period of 5 years.

You have the right to object to the processing of your personal data by us

You have the right to object to the processing carried out on the basis of our legitimate interest at any time.

You have the right to contact the Italian Data Protection Authority

You can always contact the supervisory authority to put forward any complaints that may arise. Before doing so, feel free to contact us! We will be happy to resolve any issues relating to the processing of your personal data.

We guarantee your rights even if we process your personal data on behalf of third parties

If we process your data on behalf of third parties, we guarantee that requests relating to the exercising of your rights will be communicated to them without undue delay.

What level of security do we put in place to process your data?

We guarantee that the processing of your data is carried out with maximum security: we have adopted suitable physical, IT and organisational measures to ensure the protection of your data.

However, we must remind you that:

● You disclose your data to us at your own risk. We do our utmost, but, unfortunately, there is currently no form of data transmission that is 100% secure.

● If you feel that your data security has been breached, please contact us immediately at

Where is your data stored?

Your data is processed within the European Union and in the other data structures managed by the third parties identified below.

When you communicate your personal data to us, you consent to it being stored and processed by us.

In the event that we need to transfer and/or store your data outside the EU, you will be duly informed about this. Also in this case, we will take all appropriate measures to ensure maximum protection for your data.

How long will we store your data for?

We will stop actively processing your data 10 years after your last purchase, unless there are any legal obligations that require us to keep your data for longer.

Third parties that may process your data:

To carry out our online business, we need to use third parties to host applications, communicate with customers, manage emails, etc. We assure you that we collaborate with the best agents on the market that provide these types of services. We only share your data with them when it is necessary to ensure the maximum functionality of our services, and only in accordance with the security measures and good practices described in this Privacy Policy.

For more information, contact us at: