Shipments

UE COUNTRIES

The shipping cost can be viewed on the checkout page, after adding your products to the cart.

Orders are processed by our logistics in 1-2 working days from the date of their receipt in our system.

Delivery usually takes place within 2-3 working days from when the order is entrusted to the courier. The products are delivered by courier from Monday to Friday during office hours.

EXTRA UE COUNTRIES

The shipping cost can be viewed on the checkout page, after adding your products to the cart.

All orders will be processed by our logistics department within 2 working days from the receipt in our system.

Delivery normally takes place within 3-5 working days from when the order is being handed over to the courier. Delivery times could be extended due to customs checks in the process of exportation. Items are delivered by DHL courier from Monday to Friday during office hours.


We remind you that shipments and deliveries are not made on weekends and national holidays.

In the periods of sales and promotions, shipments may take longer.

We suggest that you always choose an address where someone can pick up. 

If you prefer to receive your order at the office or at a concierge, please also indicate the name of the contact person. If you are not present at the time of delivery, the courier will leave a notification note with the methods to collect the goods or will try to make 2 new delivery attempts.

We always advise you to monitor the status of the shipment with the tracking code that will be communicated to you via email at the time of shipment of the package, you can check the status of the order at any time.

When delivering the products, we always recommend that you check:

  • that the number of packages delivered corresponds to what is indicated in the transport document;
  •  that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

What do I do if my package appears to be demage or there are missing items inside?

We care that you receive an intact package with all items purchased. If that does not happen, we kindly ask you to help us by sending the pictures of the damaged package to our Customer Care. In case of missing items, please write to our Customer Care, briefly detailing exactly which items are concerned.

What do I do if I have not received the package?

Our couriers do their best to ensure that you receive your order on time and above all intact. Despite the attention, however, we cannot rule out the possibility of exceptions. If the tracking number shows a problem with the delivery of your package related to the shipping address, you can contact the courier directly for further information. If, on the other hand, the courier needs our intervention (as sender), please contact our Customer Care within and no later than 14 days from the shipment of the package.


CUSTOMS DUTIES

With regard to deliveries requested in countries outside the European Union, any customs import charges will be charged to the recipient.

We are not aware of the amount of customs duties,they will be communicated to you by the courier once the shipment has arrived at destination.

We therefore invite you to contact the customs authorities of your country to verify the costs and any import limits.

Orders destined for the United Kingdom are shipped on a DDP (delivery duty paid) basis.

This means that all applicable taxes and duties are included in the final purchase price and there are no additional costs for delivery.

In case the courier asks you to pay for the delivery, please contact our Customer Care.

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