Lotto has always given full attention to social issues and, above all, the safety and fair treatment of personnel involved in manufacturing, wherever they work in the world. With this regard, Lotto adheres to major international organizations like WFSGI and FESI, which are the World and the European Federations of the Sporting Goods Industry. For years these federations have been promoting the respect of human rights as well as other important issues such as health and security among their members.
In particular the WFSGI has formed an international CSR committee with the objective to attain a global approach and a common vision and strategy for the entire sports industry worldwide. This committee includes members of important international brands.
Lotto is convinced that protecting the environment is a commitment and a responsibility a company has toward its stakeholders. Attention to costs is carefully balanced by an efficient use of resources, energy conservation, use of recycled paper and cardboard packaging, as well as the reduced use of polluting materials in production, etc.
All this means a better use of raw materials, less wastage, and decreased waste material and harmful emissions, which have become an essential part of the Lotto philosophy and its corporate production.
To obtain such improvement, LOTTO SPORT ITALIA imposes the following:
Attention paid to the perception and definition of implicit and explicit requirements of the customer.
The enforcement of all customer requirements, as well as those of legal and / or regulated.
The organization and corporate resources employed in satisfying customer requirements.
Product / Service.
The improvement activities are based on the following principles:
A continued involvement of all company personnel towards quality.
Continuous monitoring of business processes that influence customer satisfaction in order to identify room for improvement.
Maintaining functional activities for the integrated management of the processes that affect the quality of the product / service.
The 2017 objectives are:
Optimization of the customer service with product customization, packaging and delivery.
Introduction of automatic replenishment service for selected key accounts.
Acquisition of new customers and distributors both for the European and global markets.
Optimization and partial renewal of product range with identification of new specialized production resources.